My Pro Help Desk

Support Request Form

To save yourself time, before you send a Tech Support Request, please be sure to look for your answer in our online support documents. 99.99% of questions are covered there.

Your Name:
Your Email:
Your Phone:

When will you be available at this number?

(include your Time Zone)
Your Lab:
For what issue are you requesting support?

If "Other", give short description here:

(Example: "Suggestion for new feature," etc.)

If your Online Gallery, what is your Gallery Username?


If your inquiry concerns an event in your Online Gallery, tell us the name of the event:
(If your event was uploaded when we were using to old password protection system, please remove the password protection)

Presentation Gold Version Number:
(Find the version number by clicking on Help, then About. The version will be something like 7.0.67 )

Describe your question or request here.

If you are requesting help with a problem with Presentation Gold software or with your Online Gallery, please give as many specific details as you can, such as when the problem occurred, whether you installed other new software on your computer shortly before the problem appeared, if you have a firewall running on your system, etc.

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